How to return an item

Your item must be in its original unused condition to be returned, unless there is a defect. Your must return the item within 30 days of your purchase. All returns to The English Rose, Worting House, Church Lane Basingstoke Hampshire RG23 8PX.

Returns Policy

  • You must notify us of any shortage, damage or defect in the Product within 3 days of delivery or you will have been deemed to accept the Product. If the Product is found to be faulty or defective, then we will offer you either a replacement or a full refund where appropriate.
  • All items must be returned within 14 days of the purchase.
  • Include in your returns, the invoice/receipt with which your product was purchased, without this we will not refund or replace.
  • The returned item(s) must be complete, intact and with all packaging complete.
  • Please pack your products carefully & where possible use the original packaging. Failure to do so may result in damage to the product which you will be liable for.
  • You will be responsible for the return shipping costs.
  • Please note that depending on the reason for return, we reserve the right to charge for additional postage.
  • Returned items are subject to inspection by English Rose staff. All parts, pieces, printed materials, promotional items, accessories, and any original product packaging must be returned. Returned products may not be altered.
  • Returns that do not meet the return policy criteria will not qualify for a refund and may be returned at the customer’s expense or destroyed upon request.
  • We are not responsible for return packages that may be lost or damaged in transit. It is recommended that you choose a method of shipping with tracking and insurance.
  • Please allow up to 14 days for delivery of product replacement or credit/refund.
  • If you do not return the goods, you will be deemed to have rescinded your request to cancel and accepted the goods. Therefore no refunds will be applicable.


This does not affect your statutory rights as a consumer. Please note – should an order be returned to us because you did not collect it in time after an attempted delivery or the address you entered was incorrect we reserve the right to pass on any costs incurred.
No returns of product purchased from the internet or an unauthorized retailer will be accepted under any circumstances.